RELATIONSHIP MANAGER

  • Employment Type: Full Time
  • Posting Date: January 10, 2022
  • Expiry Date: January 24, 2022
  • Experience: A minimum of three (3) years’ experience in banking with a minimum of two years in a credit capacity.
  • Education: Bachelor’s Degree in Business, Accounting, Finance or Economics

CORE FUNCTION:

This job is responsible for assisting with the management of the Bank’s Credit Portfolio giving due regard to laid down guidelines and procedures.

DUTIES & RESPONSIBILITIES:

Service

  • Facilitate sundry service requests for customers and channel same to the appropriate personnel.
  • Facilitate the resolution of customer queries and complaints using Synapsys within 48 hours/2 business days.

Operations

  • Contribute to the growth of the portfolio and achievement of the department’s targets by:
    • Interviewing clients, analyzing financial and other information, preparing proposals for presentation to the manager or adjudicating team as delegated.
    • Extending recommendations for applications and requests and handling referrals as required
    • Proactively soliciting customers and providing them with financial solutions.
  • Conduct site visits to support applications
  • Assist with the control and review of an assigned credit portfolio (loans and overdrafts) and pursue follow-up and collection strategies as necessary to:
  • Ensure accounts are reviewed by expiry date
  • Keep delinquency levels within 5%
  • Classify and report on watch listed accounts
  • Ensure that securities are captured and properly recorded
  • Visit properties to monitor progress / assess value
  • Conduct courtesy visits to customers on an ongoing basis to augment and solidify relationships
  • Assist with preparing periodic reports on the performance of the credit portfolio to assist in decision making.
  • Prepare and sign-off engagement documents for commercial projects between the Bank and project managers.
  • Complete documents with customers for the opening of accounts.
  • Assist with the completion of applications for point-of-sale machines and online banking
  • Conduct credit enquiries
  • Follow up with stakeholders to ensure that securities are perfected, sent to the Bank and up to date.
  • Review and manage DDA in excess(daily)

General

  • Keep up to date with market conditions and current affairs.
  • Undertake other duties that are consistent in achieving the objectives of the position as assigned by the Manager, Business Banking
  • Acquire and maintain a current knowledge of all the Bank’s policies, procedures, products, and services particularly as it relates to lending, Know Your Customer, and AML/CFT.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Organizational and time management skills
  • Relationship management skills
  • Administrative skills
  • Team building skills
  • Analytical skills
  • Financial Analysis skills
  • Time management skills
  • Problem solving skills
  • Interpersonal skills
  • Communication skills
  • Computer skills
  • Selling skills
  • Strategic thinking skills
  • Negotiation skills
 

QUALIFICATIONS & TRAINING

  • Bachelor’s Degree in Business, Accounting, Finance or Economics
  • A minimum of three (3) years’ experience in banking with a minimum of two years in a credit capacity.

DEADLINE FOR EXPRESSIONS OF INTEREST: Applications must be addressed to the Executive Manager, Human Resources on or before Monday, January 24, 2022, via email: [email protected]

 

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