CORE FUNCTION:

This job is responsible for assisting with the management of the Bank’s Credit Portfolio giving due regard to laid down guidelines and procedures.

DUTIES & RESPONSIBILITIES:

Service

• Facilitate sundry service requests for customers and channel same to the appropriate personnel.
• Facilitate the resolution of customer queries and complaints using Synapsys within 48 hours/2 business days.

Operations

• Contribute to the growth of the portfolio and achievement of the department’s targets by:
  • Interviewing clients, analyzing financial and other information, preparing proposals for presentation to the manager or adjudicating team as delegated.
  • Extending recommendations for applications and requests and handling referrals as required
  • Proactively soliciting customers and providing them with financial solutions.
• Conduct site visits to support applications
• Assist with the control and review of an assigned credit portfolio (loans and overdrafts) and pursue follow-up and collection strategies as necessary to:
• Ensure accounts are reviewed by expiry date
• Keep delinquency levels within 5%
• Classify and report on watch listed accounts
• Ensure that securities are captured and properly recorded
• Visit properties to monitor progress / assess value
• Conduct courtesy visits to customers on an ongoing basis to augment and solidify relationships
• Assist with preparing periodic reports on the performance of the credit portfolio to assist in decision making.
• Prepare and sign-off engagement documents for commercial projects between the Bank and project managers.
• Complete documents with customers for the opening of accounts.
• Assist with the completion of applications for point-of-sale machines and online banking
• Conduct credit enquiries
• Follow up with stakeholders to ensure that securities are perfected, sent to the Bank and up to date.
• Review and manage DDA in excess(daily)

General

• Keep up to date with market conditions and current affairs.
• Undertake other duties that are consistent in achieving the objectives of the position as assigned by the Manager, Business Banking
• Acquire and maintain a current knowledge of all the Bank’s policies, procedures, products, and services particularly as it relates to lending, Know Your Customer, and AML/CFT.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Organizational and time management skills
• Relationship management skills
• Administrative skills
• Team building skills
• Analytical skills
• Financial Analysis skills
• Time management skills
• Problem solving skills
• Interpersonal skills
• Communication skills
• Computer skills
• Selling skills
• Strategic thinking skills
• Negotiation skills

QUALIFICATIONS & TRAINING

• Bachelor’s Degree in Business, Accounting, Finance or Economics
• A minimum of three (3) years’ experience in banking with a minimum of two years in a credit capacity.

DEADLINE FOR EXPRESSIONS OF INTEREST: Applications must be addressed to the Executive Manager, Human Resources on or before Monday, January 24, 2022, via email: [email protected]