At the time of collecting your Co-op Bank Visa® International Debit Card from your Retail Banking Unit (RBU) representative, you will be invited to select your own PIN and sign the card on the signature panel provided at the back of the card, in the presence of the RBU representative.
Merchants are not required to accept your card as a method of payment if it is presented unsigned, unless you can produce sufficient picture identification to satisfy the merchant that you are the legitimate cardholder.
As customary, your PIN will allow you access to your funds via any ATM of Co-op Bank, the Connex® service or Visa® Plus ® network. It remains very important that you keep your PIN secure and confidential.
There is no requirement for you to disclose your PIN to anyone at anytime.
As a safety precaution, you should routinely keep your PIN separate from your Co-op Bank Visa® International Debit Card and make every attempt to memorize the PIN so as to reduce the need to record it on paper.
In the event that you forget your PIN, please feel free to visit any Co-op Bank RBU to select a new PIN.
Report Lost or Stolen Cards
It is your responsibility to safeguard your Co-op Bank Visa® International Debit Card. However, in the event that it is lost or stolen, you should notify the nearest Co-op Bank RBU immediately, by telephone (473-440-2111) or in writing, so that we can block new transactions from being authorized against your designated account.
Emergency contact information for usage when at home or abroad is provided on the reverse side of your Co-op Bank Visa® International Debit Card.
Remember that transactions performed before you notify us of any issues or unauthorized usage will remain your responsibility.
About your Visa® International Debit Card