Enjoy the Convenience of Doing Business Anytime, Anywhere

Reap the rewards of an expansion in your customer base, as your business and customers enjoy the benefits of the CONNEX© experience.

We offer your business the convenience and opportunity to expand your range of services with a point of sale terminal to accept debit and credit card payments. As a CONNEX© Merchant, you can grow your business by facilitating point of sale and online payments from your customers. Settlements for card transactions are credited to your account the following business day for quicker receipt of payments.


How to apply for Merchant Services

To apply for merchant services, contact Business Banking to complete the application process for your point of sale machine.

Once your application has been approved, technical officers will train you and your employees how to utilize your machine. You will also have the support of our Card and Merchant Services team to manage any issues relating to fraud and technical difficulties.

Benefits of Merchant Services

  • Lower discount rates on CONNEX© transactions
  • Competitive fees and charges
  • Instant authorization and confirmation of transactions
  • Limits the risk associated with cash transactions
  • Training and technical support from installation to troubleshooting

Who is a Merchant?

A merchant is a corporation, firm or individual who has come to an agreement with the Bank under Visa® International Rules and Regulations to honor all qualified cards upon presentation at a point of sale terminal.

Reporting Issues

For concerns with technical issues or faulty point of sale machines, please contact the Card and Merchant Services Unit at (473) 404-4362 or [email protected]. The CONNEX© mark is posted at all Co-op Bank merchants and CONNEX© ATMs so that they are easily identified.

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